jany9's Privacy Policy
Your personal information is completely safe with us. jany9 ensures every user's privacy through SSL encryption and strict data protection practices.
Introduction to This Policy
jany9 is a safe and reliable online entertainment platform for players in Bangladesh. We believe that every user's personal information is their own asset, and keeping that information secure is our responsibility. This Privacy Policy ("Policy") describes what information we collect when you use the jany9 platform, how we use it, with whom we share it, and how we keep it secure.
This Policy applies to jany9's website, mobile interface, and all related services. Please read this Policy carefully before registering on or using our platform. By using our services, you are considered to have accepted the terms of this Policy.
This Policy may be updated from time to time. We will try to give as much notice as possible before changes take effect. The latest version will always be available on this page.
What Information We Collect
jany9 collects various types of information to operate its services properly. The details are listed below:
Personal Identification Information
- Name, date of birth, and age verification details
- Email address and contact number
- National ID or passport number (as part of the KYC process)
- Residential address
Financial Transaction Information
- bKash, Nagad, Rocket, and Upay mobile banking numbers
- Deposit and withdrawal amounts and history
- Transaction date and time
- Other payment-related verification details
Gaming Activity Information
- Game play history and preferences
- Bet amounts and win/loss records
- Bonus usage and wagering progress
- VIP level and points details
Technical & Device Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Time spent on the platform and navigation patterns
Purpose of Using Information
jany9 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes.
🔐 Account Management
Information is used to create, verify, and keep your account secure. Confirming the 21+ age requirement and identity verification (KYC) are part of this process.
💳 Payment Processing
Transaction information is used to properly process deposit and withdrawal requests and to prevent financial fraud.
🎧 Customer Support
Account and transaction information is used to provide you with effective support via live chat and email.
🛡️ Security & Fraud Prevention
Technical information is analysed to detect suspicious activity, identify multiple accounts, and ensure the security of the platform.
🎰 Service Improvement
Anonymous statistics are used to improve the user experience, plan new games and features, and review platform performance.
📋 Legal Obligations
Necessary information is retained to comply with applicable laws and regulations and to respond to legitimate requests from government authorities.
Sharing Information with Third Parties
jany9 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain limited situations, sharing information may be necessary.
Payment Service Providers
Limited financial information is shared with our approved payment partners — bKash, Nagad, Rocket, and Upay — to complete transactions. These partners have their own privacy policies that are consistent with ours.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi receive minimal technical information to ensure safe and fair gameplay. They never receive your personal identity.
Law Enforcement Agencies
We are legally obligated to respond to a valid order or request from any competent court or government authority. Only in such cases, and only in such cases, may necessary information be provided.
Technology & Infrastructure Services
Cloud hosting, cybersecurity, and technology support providers have access to limited technical information to operate the platform. These providers are bound by strict confidentiality agreements.
Cookies & Tracking Technologies
jany9 uses cookies and similar technologies to keep the website functioning properly and to improve the user experience.
Essential Cookies
These cookies are essential for maintaining login sessions and keeping basic services running. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences, language settings, and interface customisations.
Analytics Cookies
These collect anonymous statistics to understand which parts of the platform are used most, helping to improve services.
Security Cookies
These cookies play an important role in detecting fraud and keeping every session secure.
You can control or delete non-essential cookies at any time from your browser settings. Please note, however, that disabling some cookies may prevent certain platform features from working properly.
Data Retention & Deletion
jany9 retains your information only for as long as necessary. Typically, information is kept while your account is active and for a defined period after account closure, as required by legal or regulatory obligations.
Financial transaction records may be retained for a longer period to meet legal requirements. Log files are kept for a limited period for security reasons. Gaming history is retained to resolve win/loss disputes.
Data Deletion Request
If you wish to close your account and have your personal information deleted, please contact our support team. Please note that information retained under legal or regulatory obligations may not be immediately deletable.
Data Security Measures
jany9 uses industry-leading security technologies to keep your personal and financial information secure.
🔒 SSL/TLS Encryption
All data transferred between your browser and our servers is secured through SSL/TLS encryption. This prevents any third party from intercepting your information.
🛡️ Firewall & Intrusion Detection
Advanced firewalls and real-time intrusion detection systems protect the platform from cyber attacks.
🔑 Secure Password Hashing
Passwords are never stored in plain text. They are secured using industry-standard hashing algorithms.
👁️ Regular Security Audits
Our system's security is regularly reviewed by an expert team, and any vulnerabilities are resolved promptly.
However, no organisation can guarantee 100% security on the internet. We are committed to ensuring the highest level of protection, but a complete security guarantee is not possible. If you notice any unusual activity on your account, please notify our support team immediately.
User Rights
As a registered user on jany9, you have certain important rights over your own information.
Right to Access
You may request to know what information we hold about you. We will provide that information within a reasonable time.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected. Providing accurate information is essential for secure service.
Right to Erasure
You may request deletion of personal information not subject to legal obligations, particularly upon account closure.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited.
Right to Withdraw Consent
Where the processing of information depends on your consent, you may withdraw that consent at any time.
Right to Complain
If you have any complaint about how we process your information, you may raise it directly with our support team.
To exercise any of the above rights, please contact our support team. We will evaluate your request properly and provide the maximum assistance within the legal framework.
Protection of Minors
jany9 is a platform for those aged 21 and above only. We do not knowingly collect information from minors or provide services to them.
Age verification is mandatory during the registration process. If we become aware that a person has created an account while under 21, that account will be closed immediately and the associated information will be deleted.
We request parents and guardians — please monitor your child's internet use. If you suspect that a minor is using our platform, please inform our support team.
Age Restriction
21+
For those aged 21 and above only
Changes to This Policy
jany9 reserves the right to amend or update this Privacy Policy as needed. If significant changes are made to the Policy, we will post a notice on the platform and the "Last Updated" date at the top of the page will be changed.
Continued use of the platform after any changes will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page from time to time.
If you have any questions about the updated Policy, please contact our support team.
Contact Us
Privacy-Related Contact
If you have any questions, requests, or complaints about this privacy policy, please contact our support team.
We take every privacy-related request seriously.